GENERAL POLICY – WARRANTIES
For consumers, all warranty/return claims must be requested through our authorized HELIX Distributor. HELIX will only process claims from an authorized HELIX Distributor. For more information on the warranty/return policy, please contact your HELIX Distributor.
HELIX reserves the right to request digital pictures or defective products to be returned to HELIX for verification. In addition, HELIX is not responsible for any damage caused by accidents, road hazards, incorrect installation, non-standard application or misuse. Condensation is not warranted if all diodes are functioning properly. Do not discard warranty items until authorized by a HELIX Representative.
To acquire a Warranty Request Form, please contact our Customer Service Representatives at 1-888-950-2227.
Warranty coverage is effective from the date of purchase:
5 Year Warranty:
- Directionals
- LED Beacons
- MiniBars
- Traffic Advisors
- Metal Housing Alarms
- Full Sized Lightbar
- Interior Lighting
- SnowPlow Lights
- Work Lights
- Boundry Lights
- Utility Bars
2 Year Warranty:
- Nylon Housing Alarms
- Camera Systems
LED LIGHTING & LED WORK LAMPS
All Standard Lights & LED Work Lamps have a 5 Year Warranty from date of purchase.
Helix will replace any LED with one or more burnt-out diodes during its guaranteed time period. Warranties do not apply to any LED light that has been installed incorrectly (this includes over-torquing of screws). Condensation is not warrantied if all diodes are functioning properly.
REDEEMING YOUR WARRANTIES
- Fill out and fax a copy of the “Product Warranty Request Form” to Helix with pictures of warranty items.
- For LEDs, batch numbers are required for authentication (this code is found on the back of the light).
- If request is approved, we will contact you with a choice of redeeming warranties with replacement parts, or a credit note.
WARRANTY REQUEST FORMS
For more information on acquiting RMA Forms, contact the Helix Customer Service Representatives at:
1-888-950-2227
